A Return Authorization number (RA#) must be assigned to all shipments
being returned to CARNAV. The RA# can be obtained by contacting a
CARNAV Customer Service Representative at our toll free (US only)
phone number, (888) 928-8000. Each RA# can only be used one time for one shipment.
The RA# must be prominently displayed on the shipping label. If the
RA# is not visible, the shipment may be refused. DO NOT place shipping
labels or write the RA# on the outside of the manufacturer's boxes.
Re-box all returns in appropriate shipping cartons.
CARNAV must be notified of damaged/short shipped items within 24 hours
of receipt of shipment.
The following item may NOT be returned to CARNAV:
CARNAV will abide by the manufacturers return policies.
- Items from orders that are over 30 days old.
- Discontinued Items.
- Items not purchased from CARNAV.
- Items missing the original packaging.
- Items which have undergone revisions without being assigned a
new part # by the manufacturer.
- Items from the folling manufacturers require returns to be
handled directly through their own Returns Department:
- COBRA ELECTRONICS, TOM TOM, AND GARMIN
CUSTOMERS MUST CALL THESE MANUFACTURERS DIRECTLY FOR RETURN
Credit for items returned will be issued at the original purchase
price or the current selling price at the point of receipt, whichever
All non-defective returns are subject to a 10% restocking fee.
CARNAV RETURN ADDRESS:
2518 Lincoln Boulevard
Marina Del Rey, CA 90291
All items are guaranteed by the MANUFACTURERS WARRANTY.